Who we are
Our website address is https://creatorfetch.com.
CreatorFetch, referred to in this Policy as “CreatorFetch,” “we,” “us,” or “our,” is committed to respecting and protecting the privacy and confidentiality of personal information. This Policy explains what information we collect, why we collect it, how we use it, how we may share it, and what choices and rights you may have.
For California residents, please review the section titled California Privacy Notice, which contains additional information about rights that may apply under California privacy laws.
Policy coverage
This Policy applies when you interact with CreatorFetch through our website, landing pages, platform, applications, forms, emails, newsletters, social media pages, product demos, customer support, promotional campaigns, surveys, or other services that link to this Policy.
Because CreatorFetch may operate with service providers, vendors, and infrastructure providers in different countries, your personal data may be processed or stored outside your country or region of residence. Where this occurs, your data may be subject to the laws of the jurisdiction in which it is processed or stored.
Definition of personal information or personal data
“Personal information” or “personal data” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable person. This may include your name, email address, phone number, company name, job title, account details, IP address, online identifiers, usage data, billing information, and communications with us.
Information that has been anonymized or aggregated so that it cannot reasonably be linked to an identifiable person is not considered personal information under this Policy.
Personal data we collect and why we collect it
We may collect personal data directly from you, automatically from your use of our services, and from third-party sources where permitted by applicable law.
Account, contact, and form data
When you create an account, request a demo, contact us, subscribe to updates, join a waitlist, or fill out a form on https://creatorfetch.com, we may collect information such as your name, work email, phone number, company name, website, role, country, and message content.
Creator and influencer discovery data
CreatorFetch helps users discover creators and influencers. Depending on the features used, we may process publicly available creator profile information, social profile URLs, channel names, usernames, publicly displayed emails, public engagement signals, public platform metadata, categories, niches, and other publicly accessible information relevant to creator discovery and outreach.
Media and uploads
If you upload files, images, lists, CSV files, campaign assets, or other media to CreatorFetch, we may process that content to provide the requested service. You should avoid uploading files containing personal information that you do not have the right to provide. Images and files may contain embedded metadata, such as EXIF location data.
Technical and usage data
We may automatically collect information about your device, browser, operating system, IP address, referring URLs, pages viewed, features used, access times, approximate location inferred from IP address, cookies, and similar usage data. We use this information to operate, secure, maintain, improve, and analyze CreatorFetch.
Cookies and similar technologies
CreatorFetch may use cookies and similar technologies that are necessary for the website and platform to work, remember your preferences, keep you logged in, analyze traffic, improve performance, and support marketing or advertising where permitted. You can configure your browser to block or notify you about cookies, but some parts of the website or platform may not function properly if cookies are disabled.
Analytics
We may use analytics tools to understand how visitors and users interact with CreatorFetch. Analytics data may include IP address, browser type, pages visited, session duration, referring websites, and other technical or usage information.
Payment and billing data
If you purchase a paid plan or service, we may collect billing-related information such as name, billing email, company name, plan type, invoice details, payment status, currency, and transaction metadata. We do not intentionally store full payment card details on our own systems; payment processors are responsible for their own collection and handling of payment information under their own privacy policies.
Communications
If you contact us by email, chat, support form, or another communication channel, we may process your message content, contact details, and related metadata to respond to you, provide support, improve our services, and maintain records of the interaction.
SMS and phone communications
If CreatorFetch offers SMS or phone-based communications, mobile information and text messaging opt-in data will not be shared with third parties or affiliates for their own marketing or promotional purposes, except as needed to provide the requested messaging service or as required by law.
Embedded content and third-party links
Our website or platform may include links or embedded content from third-party websites, applications, or services. Those third parties may collect data about you, use cookies, and monitor your interaction with their content. CreatorFetch is not responsible for the privacy practices of third-party websites or services.
How we use personal data
CreatorFetch may use personal data for the following purposes:
- To provide, operate, maintain, and improve CreatorFetch and related services.
- To create and manage user accounts, authentication, access control, and platform settings.
- To provide creator discovery, contact discovery, outreach, campaign management, reporting, and related functionality.
- To respond to inquiries, support requests, feedback, and administrative messages.
- To schedule demos, send product updates, newsletters, educational materials, and marketing communications where permitted.
- To analyze usage, improve performance, personalize experiences, and understand product demand.
- To process subscriptions, invoices, payments, refunds, and billing-related records.
- To detect, prevent, investigate, and respond to fraud, abuse, security incidents, policy violations, or technical issues.
- To comply with legal obligations, enforce agreements, protect rights, and respond to lawful requests.
CreatorFetch does not sell, rent, or lease customer lists to third parties.
Where we send or receive your data
The table below provides examples of categories of third-party services that CreatorFetch may use. The specific vendors may change over time as our product and operations evolve.
| Department | Service category | Categories of personal data | Purpose of processing | Recipients | Retention guideline | Security measures |
|---|---|---|---|---|---|---|
| Technology | Cloud hosting and database providers | Account data, usage data, uploaded files, creator discovery data, technical logs | Hosting the CreatorFetch website, application, database, APIs, and related infrastructure | Users, customers, internal authorized personnel, hosting providers | As long as necessary to provide the service, comply with law, or protect legitimate interests | Access controls, encrypted connections, account-based permissions, logging, backups where applicable |
| Technology | AI and automation providers | Prompt content, campaign text, outreach drafts, limited account or usage context where needed | Assisting users with content generation, outreach drafting, enrichment, and workflow automation | Customers and authorized service providers | As needed for the requested feature and according to provider settings and agreements | Manual user-triggered processing, API-based access, provider security controls, limited data sharing |
| Sales and marketing | CRM, email, newsletter, and demo scheduling tools | Name, email, company, role, country, phone number, website, communication history | Scheduling demos, managing sales communications, sending product updates, and responding to inquiries | Prospects, customers, authorized internal personnel, service providers | Generally up to 3 years from the last meaningful interaction, unless a longer period is required or permitted | Role-based access, account security controls, vendor security commitments |
| Marketing | Analytics and advertising tools | Cookie data, IP address, device data, page views, session data, referral data | Measuring website performance, understanding visitor behavior, improving content, and running relevant advertising | Website visitors, prospects, analytics and advertising providers | According to cookie settings, provider policies, and applicable law | Cookie controls, aggregation where possible, provider-managed security controls |
| Customer success | Support, chat, ticketing, and product analytics tools | Name, email, account information, usage data, support messages, payment status where needed | Providing customer support, improving product experience, resolving issues, and managing service quality | Customers, internal support team, customer success providers | As long as you are a customer and as needed for legitimate business, legal, or security purposes | Limited access, user account permissions, support tool security controls |
| Finance | Payment processors, billing, accounting, and invoicing tools | Billing name, billing email, company, invoices, plan details, payment status, currency, transaction metadata | Processing payments, issuing invoices, bookkeeping, tax records, refunds, and financial compliance | Customers, finance providers, accountants, auditors where applicable | As required by accounting, tax, legal, and compliance obligations | Provider payment security, restricted access, accounting controls |
| Legal and compliance | Legal, security, and compliance advisers | Relevant account data, contracts, communications, logs, billing data, dispute information | Protecting rights, complying with law, resolving disputes, enforcing agreements, and responding to lawful requests | Internal authorized personnel, advisers, authorities where required | As needed for legal, regulatory, contractual, or security purposes | Confidentiality obligations, access controls, secure communication channels |
How long we retain your data
We retain personal data for as long as necessary to provide CreatorFetch, maintain your account, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and protect our rights and users.
Contact form submissions, support records, and account information may be retained while your account is active and for a reasonable period afterward. Billing and transaction records may be retained for longer where required for tax, accounting, legal, or compliance reasons.
You may request deletion of your personal data by contacting us at compliance@creatorfetch.com. Some information may be retained where necessary for legal, administrative, security, fraud-prevention, or legitimate business purposes.
What rights you have over your data
Depending on your location and applicable law, you may have the right to request access to the personal data we hold about you, request a copy of your data, correct inaccurate data, request deletion, object to or restrict processing, withdraw consent, opt out of certain marketing communications, or lodge a complaint with a data protection authority.
You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us at compliance@creatorfetch.com.
You can manage or remove cookies through your browser settings. Disabling cookies may affect access to certain pages or features of CreatorFetch.
California privacy notice
This section provides additional information for California residents regarding the collection, use, disclosure, and sharing of personal information under applicable California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act where applicable.
Categories of personal information collected
Depending on how you interact with CreatorFetch, we may collect identifiers, commercial information, internet or electronic network activity information, professional or employment-related information, geolocation information inferred from IP address, and inferences drawn from usage or interaction data.
Business or commercial purposes
We collect and use personal information for the purposes described in this Policy, including providing CreatorFetch, managing accounts, responding to requests, improving services, marketing, analytics, billing, fraud prevention, security, and legal compliance.
No sale of personal information
CreatorFetch does not sell personal information as the term “sell” is commonly understood. If our use of advertising or analytics technologies is considered a “sale” or “sharing” under applicable California privacy law, you may have the right to opt out of such activity.
California resident rights
California residents may have the right to request access, correction, deletion, portability, information about categories of personal information collected and disclosed, and the right not to be discriminated against for exercising privacy rights.
Submitting a request
To submit a privacy request, contact us at compliance@creatorfetch.com. We may need to verify your identity before responding to your request. We aim to respond within the time required by applicable law.
Additional information
Google API compliance
If CreatorFetch uses Google APIs, our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements where applicable.
Data security
We use reasonable technical and organizational measures designed to protect personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data breach procedures
If we become aware of a security incident affecting personal data, we will investigate and take appropriate steps. Where required by law, we will notify affected users, customers, regulators, or other relevant parties without undue delay.
Children’s privacy
CreatorFetch is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete it.
Automated decision-making and profiling
CreatorFetch may use segmentation, enrichment, scoring, recommendations, or automation to help users discover relevant creators, manage outreach, improve user experience, and deliver relevant communications. We do not intend to use automated processing to make decisions that produce legal or similarly significant effects about individuals without appropriate safeguards where required by law.
Changes to this Policy
We may update this Policy from time to time. When we make changes, we will update the “Last updated” date above. Your continued use of CreatorFetch after an updated Policy becomes effective means you acknowledge the updated Policy.
Contact information
If you have questions about this Policy or wish to exercise privacy rights, please contact CreatorFetch’s privacy team: